You have questions? We have answers.
Click on My Account and enter your email address and password to sign in. If you forgot your password, simply click the Forgot Password link and we will email you the password. If you need further assistance, please call Customer Care at (347) 472-1242.
Log into My Account to check the shipping status. Once the order ships, you will receive an email confirmation which will contain a tracking number. For any questions or concerns regarding your order, please feel free to Contact Us.
We've received your order. If we forsee any issues with it, we will contact you. However, if you have any questions or changes, feel free to call or email us. We will do our best to accommodate you.
Orders marked as "Being Packed" are currently being prepped for shipping and will leave the warehouse within 24 hours on a weekday and the next Monday on a weekend. An order cannot be canceled once it is marked "Being Packed."
We receive shipments from most of our manufacturers on a weekly basis. Backorders typically take 14-21 business days. As soon as the item(s) arrive at our warehouse, we will expedite the processing of your order. You will receive a confirmation email with a tracking number once it ships. Your credit card will be charged when you place your order. Should your order be delayed beyond the anticipated time, we will contact you with more details. If you have any questions about your order, please contact Customer Care at (347) 472-1242 or email us at email@example.com.
We gladly accept Visa, Mastercard, American Express, Discover Card, and Paypal.
Orders can only be placed via the website www.freshpair.com.
The item page and checkout will state if an item is in stock or on backorder. We try our best to ensure that all items are constantly in stock. However, if an item is out of stock, we usually expect it to be delivered in 5-10 business days. Most of our manufacturers send shipments on a weekly basis. We will contact you within 24 hours (not including weekends or holidays) if the items are backordered.
We are located in the state of New Jersey, there is no sales tax for individual clothing items in our State.
Unfortunately we are not able to re-open an order that has been cancelled. Please call Customer Care at (347) 472-1242 if the need to re-open an order comes up.
We do not accept personal checks.
If it's "Being Processed," please call us immediately. Once an order shows that it is "Being Packed," we cannot cancel it.
In some cases, special orders can be placed for items that are not usually found on the website. Please contact Customer Care at (347) 472-1242 or email us at firstname.lastname@example.org and we will be happy to assist you.
We will ship your order via DHL to your local post office for delivery to your door by USPS or via UPS. We ship via DHL and USPS to P.O. Boxes, APO/FPO addresses. We offer free shipping on all U.S. orders, including Alaska and Hawaii, and low flat rate shipping to other countries. The minimum for shipping offers does not include e-gift cards, since those are not physically shipped.
Orders for in stock items being shipped via UPS (2 Business Day or 1 Business Day) are shipped same day if placed before 2pm EST, excluding weekends and holidays. Due to our extensive selection of styles, sizes and colors, some items may be periodically backordered. We will contact you within 24 hours (not including weekends and holidays) if any portion of your order is backordered. Once your order has shipped, we will send you an email confirmation including a tracking number. Please click here to view shipping methods and transit times.
All packages are shipped discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the carrier.
Yes. We ship to APO and PO Box addresses using DHL and USPS.
Yes, when you have backordered items in your order, we will ship what we have right away and the backordered items will be shipped as soon as they are received in our warehouse. We will charge your method of payment when you place your order.
Due to the high cost of shipping international orders, we are unable to offer free shipping on international orders. However we offer very affordable, reasonably fast and trackable standard shipping options.
No. You will only pay shipping once.
Unfortunately, we do not accept third party billing at this time.
We offer shipping to the following countries:
To return an item, please view our complete Return Policy to make sure that the item(s) meet our returns criteria and instructions. Once processed, we will issue a credit for the returned items onto the credit card that was originally used.
Considering the delicate nature of our merchandise, we do not allow exchanges. Please contact our Customer Care center with any questions or concerns.
The return form can be found on the back of the invoice included in your order. If you no longer have the original invoice, please call customer service to request a return form.
All clearance items are clearly marked on the website and on your receipt.
Once we receive your return, it may take up to 2 weeks to process. When we process it, we will email or call you to let you know that your card has been credited. Credits can take up to 72 hours to post to your card depending on the type of card and issuing bank.
Yes! We take security seriously. All transactions are 100% secure and your information privacy is our most important concern. When you submit sensitive information, such as your credit card number, the information is encrypted and protected using SSL, the best encryption software currently available in the industry.
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To unsubscribe, simply click the Unsubscribe button at the bottom of the email you received. Or if you would prefer, please feel free to contact us and we will be happy to assist you via phone.
Freshpair operates entirely online and does not currently have any retail locations. To view our latest products, please visit our complete assortment on the website.
Due to our frequently expanding list of products, we currently do not have a printed catalog. All of our products can be found on the website.
Our mail-in rebate promotions are offered through the manufacturer of the product. To take advantage of the rebate, simply mail the completed Rebate Form to the manufacturer with your receipt and they will send you the rebate or product specified. If you have any questions about mail-in rebates, feel free to contact us and we will refer you to the correct manufacturer. The Rebate Form was either emailed to you in your order confirmation and shipping confirmation or a paper coupon was included in the shipment. To download the coupon again, you may do so from the product description page.