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Secure Shopping

Protecting your information

We guarantee that every transaction you make at Freshpair will be safe. When you shop online with us, you will join a community of customers pleased with our service.

Our Secure Sockets Layer (SSL) is among the best available for secure online transactions. We exceed all industry standards in securing transactions, encrypting all credit card information, name, address and other personal info so that it cannot be read as the information travels over the Internet. These measures provide strong security to prevent the loss, misuse and alteration of this information.

Password security

As an additional element of our security efforts, Freshpair requires you to create and use a customer username and password. This information is required to sign in and shop online with us. We strongly recommend that users select a password that is difficult to guess (in other words, do not use your name, birth date, or other familiar phrases). We suggest you keep this information private and not leave it accessible to others. If you share an office or work-space, do not leave your password available in a document or other public arena.

If you happen to forget your password, please click the link entitled Forgot Password and follow the instructions. Our Customer Care team will ensure you receive a note to your registered email address. If you would like to change your password, simply enter My Account and follow the prompts to change your information.

Safe shopping guarantee

Federal law ensures that a credit card user will not be liable for charges in excess of $50.00 that result from the unauthorized use of that card. Debit cards have similar protections. Freshpair requires users to comply with credit card rules and regulations. Please take the time to review your cardholder policy for more details on this subject.

Should you be charged a fee by your credit card company for the illegal use of your card with your purchase from Freshpair, we will reimburse you up to $50 for that penalty.

Changes to security

Freshpair's security policy was last updated on August 2, 2012. Freshpair reserves the right to amend or append this policy at any time by posting those revisions on your site. Any changes will only affect information collected after this post date unless otherwise stated.