Returns

No hassle returns! We want you to be 100% pleased with your purchase, but if you do find that you need to return or exchange an item, we've set up these guidelines to make the process as seamless as possible for you.

At Freshpair.com, we're happy when you're happy. We sincerely hope that you'll be 100% pleased with your purchase, however we understand that sometimes there may be a need to return or exchange something. You may return unworn, unlaundered items within 30 days of delivery. (Bridal and Men's Swimwear items must be returned within 15 days). Please make sure all tags and packaging are intact. Due to health code regulations, underwear, hosiery, and swimwear must be unopened and unworn.

We will process your return / exchange within 10 business days and notify you once we have done so. If you requested a refund, we will process it on the original credit/debt card used for the purchase.

All clearance items are final sale and are not returnable. All "Gifts with Purchase" and promotional items cannot be returned or exchanged.

You are responsible for return shipping fees. If you are exchanging an item, standard shipping fees will apply. In the unlikely event that you receive damaged goods, or items that you did not order, it is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping if it is a result of our error.

Please follow these steps to successfully return your purchase:

• Replace the item in the packaging in which it was received. This is the original brand packaging in which each item is wrapped.
• If the item was shipped to you in a box, please return it to us in a box. If you do not have the original box, please use a sturdy box to prevent damage while in transit. We are not responsible for damage to products in transit sent back to us.
• To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and traceable method (such as UPS, FedEx, Certified mail or another method) where you receive a shipping slip that can be used to trace the delivery. Overnight shipping is not necessary. Many carriers offer low cost ground shipping and allow you to trace your delivery.

If you have questions prior to returning items to us, please call:
Customer Care toll free at 866-373-7472.

Freshpair.com
Attn: Returns Dept
10300 Sanden Dr.
Suite 100
Dallas, TX 75238

Sometime your return may be subject to a fee. Following are the situations under which these fees may apply:

• Orders returned to the wrong address and subsequently forward to us are subject to a 20% Restocking Fee if return is accepted.
• Orders returned after 30 days are subject to a 20% Restocking Fee if return is accepted. Please note that Freshpair may refuse any return if it does not meet the Return policy.