Returns

At Freshpair, if you're not happy, we're not happy, so if you don't love what you've ordered, we'll gladly take it back as long as it complies with these simple guidelines.

• Items must be unwashed and unworn.
• In the original brand packaging.
• Returned within 60 days of delivery. Returns received after 60 days will be refunded with store credit.
• Hosiery and shapewear with hosiery attached cannot be returned once they have been opened.
• Heat sealed plastic packages of underwear and socks cannot be returned once package has been opened.
• Bras may be returned as long as all tags are kept intact and they are free of any signs of wear and tear. Try on only as you would in a fitting room.
• Clearance and discontinued items cannot be returned.
• Gifts with purchase are yours to keep and cannot be returned.

Note that every return is subject to thorough inspection, as product quality is super important to us.

Freshpair really cares about your safety, so we abide by all Health Code regulations that pertain to the underwear industry and even some of our own. This means returns that don't pass our quality control inspection will incur a 25% processing fee and be refunded with store credit.

We don't like to keep you waiting, so we process your return as fast as we can and follow up with a friendly confirmation email. The whole process takes approximately 7-10 business days. If you opted for a refund over an exchange, we will credit the original payment method.

In order to provide the free shipping you know and love, we leave return shipping costs up to you, but nowadays it's cheap and easy. Additional customs fees may apply for international exchange orders.

How To Return or Exchange Your Purchase:



Please follow these steps to successfully return your purchase:

• Fill out the Return/Exchange Form included with your order, found on the back of the invoice. If you no longer have the original invoice, download a PDF version here: Return/Exchange Form
• If you are exchanging items, make sure you enter the items you wish to exchange for (the ones you want us to send you) in the correct section.
• Make the items look like new. This means putting them back into the original brand packaging in which they were received, not the box or bag the items were shipped in.
• Return in sturdy, durable packaging, like padded envelopes or boxes similar to how the items were sent, as we are not responsible for any damage products incur in transit back to us.
• To ensure the package arrives safely back to us and that you are credited, please use a pre-paid, insured and trackable method of delivery, such as UPS, FedEx or certified mail, and save all receipts and documents that may be used to track the delivery. Save a few bucks by opting for ground delivery instead of overnight, as both are equally effective and trackable.
• Address package to be shipped to:

Freshpair.com
Attn: Returns Dept
10300 Sanden Dr.
Suite 100
Dallas, TX 75238

Fresh Tips for Returns


• Don't try your new items on while wearing perfume and deodorant. This will keep them like new to ensure they remain returnable.
• Take your bra for a stroll. After you've tried a bra on for the first time, walk around your home to make sure it fits properly. You'll be amazed at how different it feels after a little motion (but don’t get carried away).
• Shapewear and hosiery items may appear to be small at first glance, but remember they stretch! You must try them on to experience their magic, but remember—hosiery can’t be returned once it's opened, so if you're unsure about fit, give our customer care a ring for advice.

If you have questions or concerns prior to returning items, give our Customer Care a ring toll-free at 866-373-7472 or contact us via email at customercare@freshpair.com.